Services

Custom CRM Development

Custom CRM Development

Modern businesses has the most important task up their sleeve to smartly engage the customers and manage their relationship in such a way which is not only profitable but that efficiently tackles the most common issues of customer dissatisfaction in changing competitive and regulatory environments and providing a technology driven platform that spans multiple service channels and product lines.

In a digitized world of today, which is constantly changing, your ability to adapt and leverage upon current capability is the essence to progress. Question is can we keep up with always evolving technology and ever-rising customer demands? – With our custom CRM, you can.

Our custom CRM help organizations bolster their Sales Process and drive growth through comprehensive analysis of data and better customer interactions.

Conventional CRM systems likes of SalesForce, Sage, Sugar falls short on many fronts assessed on individual needs. It’s imperative to understand that to be successful in complex, global enterprise environment, customer service applications must be equipped to deliver in following main areas.

  • Connecting the end-to-end customer adventure, seamlessly and consistently across every medium.
  • Enhancing employee productivity by guiding employees and streamlining systems.
  • Forecasting customer needs and delivering real-time personalized service.
  • Managing the complexity of a global entity to simplify customer and employee experiences.
  • Delivering long-term value by effectively keeping up with changing customer needs.

The divide between the assurance of traditional CRM systems and the value they actually deliver is significant, and the gap is growing even larger as the pace of change accelerates.

Our Custom CRM System helps our clients seize control of deployment, upgrades and licensing rights. Budget friendly, our services are also customizable and ensure our clients have to incur no extra costs. Our clients are always in a position to dictate proceedings and effortlessly forecast sales and galvanize their marketing efforts. They get to connect better with their customers through phone, e-mail, chat and social media regarding instant follow-ups and sorting out impending and lingering issues.


Overview of our efficient CRM System against SalesForce

Connecting the customer Journey

  • Facilitating single conversation: Multichannel design & dynamic case management system helps you to join broken conversation threads and that records and maintains the integrity of the customer interaction for the proper conflict resolution.
  • Connect the back & front office: Industry leading business process management to connect all the people and systems required to resolve customer queries, including those that go beyond the initial established contact.

Enhanced employee productivity

  • Facilitating single conversation: Multichannel design & dynamic case management system helps you to join broken conversation threads and that records and maintains the integrity of the customer interaction for the proper conflict resolution.
  • Connect the back & front office: Industry leading business process management to connect all the people and systems required to resolve customer queries, including those that go beyond the initial established contact.

Anticipate Customer needs

  • Personalized Service:Supports to provide personalized service interaction to understand the customer’s context and anticipate their needs.
  • Predictive Analytics:Offering solution in a wide variety of business rule types; comprising decision trees, declarative rules, and decision tables that can be used in conjunction with predictive analytics, automated actions, and fulfilment activities.

Manage Complexity

  • Simplifying processes: Support a wide range of business behaviours, from orchestrating prescriptive and controlled processes to managing very dynamic and ad hoc knowledge work.
  • Robust architecture:Designed to empower the re-use and specialization of typical policies and procedures into multiple business entities, channels, geographies, and customer segments.

Deliver long term value

  • Adapting to change: Customized CRM solutions to prosper even in changing circumstances.
  • Enterprise CRM solutions: Allowing business and technology divisions to collaborate to make code-free changes without additional customization.

Gunaatita also offers Customized CRM Development through Microsoft Dynamics CRM, Microsoft Access. We leverage the power of Office 365 and MS Dynamics CRM to help clients perform exceptionally well in their Sales, Marketing and Service endeavours.

The benefits that come with using our services include:

  • Agile Decision Making, after considering all details thoroughly.
  • Identifying inaccuracies in performances, in order to rectify them fast.
  • Automating manual tasks, in order to save precious time.
  • Helping clients deliver better experiences to their customers.
  • Saving all important interactions past and present, so that when the need arises they can be retrieved and used.
  • Strengthening client relations, so that they last long and businesses flourish.